Booking Conditions

What we will need from you.

At a minimum, we need your:

  • Full name
  • Email address
  • Confirmed phone number
  • Payment information

Identity verification

Depending on the type of booking, we may need t verify your identity as part of the booking process. We may ask you to provide us with:

  • Legal name, address and/or other personal information: In some cases, personal info is all we need to verify your identity – but this depends on a few factors, including the country you’re located in. We’ll collect your legal name during sign-up or verification, but you can always let us know if you have a preferred first name. 
  • Photo of your government ID: If we can’t verify you with the information above, or if a certain verification method isn’t available or effective in your country, we may ask you to provide a photo of your government ID. This could be a driving licence, passport or national identity card. 
  • Selfie: We may need to ask you for a photo of yourself in addition to the above photo of your government ID. Don’t worry – this selfie won’t be used on your profile or shown to other users. If you can’t provide a selfie that matches your government ID, you can get in touch with us for an alternative verification method.

If you’re not able to be verified with this information, in limited circumstances, you may be eligible to provide other proof of who you are, like a marriage licence or court order, to complete this process.

Your privacy is important to us

We handle the information collected during identity verification for purposes outlined in our Privacy Policy